Payment & Security

Are taxes and duties included in the price?
Yes, they are. We believe in transparent pricing. The amount shown on our site is the total you’ll pay, with all relevant taxes and fees already included. No hidden costs at delivery.

Which payment methods can I use?
Shop with confidence using our secure payment options: Visa, Mastercard, Western Union, and Bank Transfer.

Do you ship to my country?
We sure do! LionessKits delivers across the globe. For speed and efficiency, your order is shipped from our regional warehouse nearest to you.

Is telephone payment an option?
For your security, we do not process payments over the phone. All purchases must be completed via our encrypted online checkout to ensure your details are always protected.

Is my transaction data safe on your website?
Completely. Our site uses advanced SSL encryption technology and follows rigorous security protocols (PCI-DSS) to keep your payment information and personal data safe.

I got an error during card payment. What now?
First, please verify your card information and ensure your bank permits online international purchases. If unsuccessful, consider using another payment option or check with your bank. Our friendly support team is always ready to assist you as well.

Why is there a charge on my card without an order confirmation?
This is typically a pending authorization, not a real charge. Your bank should release the hold within 3-10 business days. If an order wasn’t confirmed, no payment will be collected. If the money has been fully taken, send us your details and we’ll look into it right away.

Can I complete my purchase if the website isn't working for me?
Of course! Get in touch with our Customer Support through email or live chat. We can guide you through the process or send you a direct, secure payment link to help you finalize your order.

Order Processing

Do you have real-time stock for all jerseys?
We strive to keep our popular kits in stock and ready to ship. However, inventory during big tournaments can change rapidly. For the most current status, please refer to the availability indicator on the specific product page.

Is it possible to adjust my order after I've paid?
We may be able to make changes if your order is still in the initial processing stage and hasn't been packed. Please contact us immediately for assistance.

Am I allowed to cancel my purchase?
Yes, cancellations are accepted within 1 hour of placing your order, as long as it hasn't moved to the shipping preparation phase.

What's the process to cancel an order?
To cancel, please immediately contact our Customer Support team via email or your account, quoting your order number. We will let you know if it's possible and handle the cancellation for you.

Shipping & Tracking

How long will shipping take to Europe?
Worldwide delivery times vary between 7 and 21 business days based on location.

How will I know where my order is?
As soon as your order ships, we’ll send you an email with a tracking number. You can use this number to follow your package's progress every step of the way.

My package is late. What can I do?
Start by checking the tracking information for any updates. If the estimated delivery date has passed with no recent activity, please contact us with your order number. We’ll get in touch with the shipping partner to find out more.

After-Sales Service

Can I return an item I bought?
We offer a 14-day return policy from the date you receive your order. Items must be returned in new, unworn condition with all original tags. Returns for personalized items are only accepted if there is a defect.

How long will my refund or exchange take?
After we receive your returned item, we process it within 7-21 business days. The refund is then sent back to your original payment method. Please allow additional time for your bank or payment service to post the refund to your account.

Do you charge for returns?
Customers cover the cost of return shipping, unless the return is a result of a mistake on our part (like a defect or incorrect item). We do not apply any hidden handling fees for processing your return or refund.